We are committed to providing high-quality products and exceptional customer service. If for any reason you are not fully satisfied with your purchase, we are here to help.
Right of Withdrawal
Customers of ATERLA ECOM have 30 days from the date they receive their order to exercise their right of withdrawal, without needing to provide any reason and without incurring penalties.
Refund Eligibility
To qualify for a refund, your item must be unused, in perfect condition, and returned in its original packaging.
Please note:
Products must include all accessories and documentation originally provided.
Items that are used, damaged or incomplete cannot be refunded.
Return Procedure
1. Contact Us
Before returning any product, please contact our customer support team at: info@oriskine.com Include your order number, the items you wish to return, and the reason for the return.
2. Prepare Your Return
Carefully pack the items in their original packaging, including all accessories and documents. Please include a copy of your invoice or proof of purchase.
3. Shipping
You must send the items to the address provided by our customer service team. Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part or a defective product.
Refund Processing
Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed automatically to your original method of payment within a few days.
Non-Refundable Items
Some products cannot be returned, including:
Personalised items
Sale or promotional items
Any product where return conditions are specified directly on the product page
Please review the product-specific details before completing your purchase.
Contact
For any questions about our Return & Refund Policy, feel free to contact us at: info@oriskine.com
We aim to respond to all enquiries as quickly as possible.
Thank you for shopping with Oriskine. We hope you enjoy our products as much as we enjoy creating them for you.
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