TERMS OF USE

1. RETURN & REFUND POLICY

At Oriskine, your satisfaction is our priority. If for any reason you are not happy with your purchase, our Return & Refund Policy allows you to return your product and request a refund under the conditions outlined below.

1.1 Return Period

You have 90 days from the date you receive your order to request a return and refund.

1.2 Return Conditions

To be eligible for a return:

  • The product must be in its original condition, unused and undamaged.

  • The customer must submit a withdrawal request by email to:
    info@oriskine.com

  • All accessories, packaging and manuals must be included.

  • The product must not have been altered, modified or repaired by a third party.

  • Consumable or hygiene-sensitive items (e.g., professional pads) cannot be refunded if used, for health and safety reasons.

1.3 Return Process

To initiate a return:

  1. Contact our customer support team at info@oriskine.com to notify us of your request.

  2. Our team will provide detailed return instructions.

  3. Complete the return questionnaire provided by our support team.

  4. Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to an error on our part.

1.4 Inspection & Refund

Once your returned item is received:

  • Our team will inspect the product to verify compliance with our return conditions.

  • If the return is approved, a refund will be issued to your original payment method.

  • Refund processing times may vary depending on your financial institution.

Oriskine reserves the right to refuse returns that do not meet the conditions stated in this policy.

1.5 Refunds Under the Right of Withdrawal

Once the return request is accepted and the returned products have been verified, Oriskine will issue a refund within 14 days.

Damaged products or items showing signs of misuse may be refused or refunded only partially.

2. WARRANTY POLICY

Oriskine provides warranty coverage in accordance with international e-commerce standards.

2.1 Defects or Faulty Products

If your product presents a manufacturing defect or does not function as intended:

  • Oriskine will repair or replace the product.

  • If repair or replacement is not possible, the most appropriate alternative will be offered (refund or credit).

  • Warranty claims must be submitted within a reasonable period after identifying the issue.

2.2 What Is Not Covered

The warranty does not apply to:

  • Damage caused by misuse, negligence or modification

  • Normal wear and tear

  • Products that have been repaired by an unauthorised third party

2.3 Submitting a Warranty Claim

To make a warranty request, please contact:
📩 info@oriskine.com
Include:

  • A clear description of the issue

  • Photos or videos showing the problem

  • Your order number

3. DELIVERY DELAYS BEYOND OUR CONTROL

Oriskine cannot be held responsible for shipping delays caused by external factors such as:

  • Postal or courier disruptions

  • Strikes

  • Natural events or unforeseen incidents

If your order has been shipped but not yet delivered:

  • No refund can be issued until the carrier confirms the parcel is lost or returned.

  • We advise you to track your order using the tracking number provided and contact customer support for help with prolonged delays.